Thanks for shopping with us. Everything below explains how and when your order reaches you. All items ship from our UAE warehouse.

When your order goes out

We aim to have orders packed and on their way within 2 to 4 business days of purchase. Anything ordered before 1:00 PM counts toward that same day; orders after the cut-off start the next business day. Bear in mind that holiday seasons and big sale periods get busy, so processing can run a touch longer than usual during those times. The moment your parcel leaves us, a confirmation email lands in your inbox with everything you need to follow it.

How long delivery takes

Transit time depends on where you are:

• Within the UAE — 1 to 3 business days
• Across the GCC — 2 to 4 business days

What shipping costs

Spend AED 250 or more and shipping is on us, wherever you are.

Keeping track

You'll get a tracking number by email as soon as your order ships, and you can check its progress at any point from your account on our website. Questions about a specific order? Drop a line to support@retrocart.ae — pop your order number in the subject line and we'll get to it quicker.

If a parcel goes missing

Should tracking show your order as delivered but it's nowhere to be found, the fastest route is to open a claim straight with the courier. We're happy to back you up and help push it along wherever we can.

Getting the address right

It's worth a quick double-check of your delivery details at checkout. We can't take responsibility for orders that don't arrive because the address was entered incorrectly. If a parcel bounces back to us for that reason, we'll refund what you paid for the items themselves, though the original shipping fee isn't recoverable.

Need to change your address?

If your order hasn't shipped yet, we can still update it. Reach us either way:

• Email — support@retrocart.ae
• WhatsApp — +971-50-

Once an order is in the courier's hands, the delivery address is locked and can't be changed.